Refund and cancellation policy
Last updated: 30 September 2026
Drapress subscriptions are sold and billed by Paddle, our authorized reseller and Merchant of Record. This policy supplements Paddle's buyer terms and refund policy and never limits rights that cannot be waived under applicable law.
30-day free trial for print shops
A print shop's trial is free. You can cancel before it ends to avoid the first charge.
A print shop subscription's first charge
You may request a full refund of a print shop subscription's first charge within 30 days of that charge. Access to the paid service ends when a full refund is issued.
Renewals
Renewal charges are normally non-refundable once a new billing period has begun. We will review a request made within 14 days of a renewal, including duplicate charges, technical inability to use the service, or another justified reason. This does not limit mandatory consumer rights.
Cancel at any time
You can cancel a subscription at any time. Cancellation prevents future renewals. Unless a refund or applicable law requires earlier termination, access continues until the end of the paid billing period.
How refunds are processed
Approved refunds are returned by Paddle to the original payment method. Bank processing times vary; card refunds typically appear within 3–5 business days. Paddle may ask for transaction details and may refuse fraud or refund abuse.
Personal Studio subscription
You can cancel a personal Studio subscription at any time, and the cancellation takes effect at the end of the paid period. You can request a full refund of the first charge within 14 days of the purchase, if no file has been downloaded under it. A charge under which a file has already been downloaded is not refundable, subject to rights that cannot be waived under the law.
Local consumer rights
If the law in your country grants stronger cancellation, withdrawal, or refund rights, those rights apply. Products that are faulty, materially misdescribed, or not fit for their stated purpose are handled under applicable law and Paddle's buyer policy.
To cancel or request a refund, use Paddle Buyer Support or contact Drapress support.